Terms and Conditions
Defining of terminology used here:
“We”, “Us”, “The Company” refers to Lane Business Systems, Inc.
“You”, “Organization” refers to you, the consumer or on behalf of your organization/business
Order Acceptance and Cancellation
We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled you will receive a prompt refund credit to your account. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item in the event of a backorder by the supplier.
Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed in which case we will contact you in order to present you with options to fulfill via another supplier or to cancel your order in full. In such a case, if you request that we cancel your order, we will use our best efforts to cancel the order with the manufacturer. If we are able to cancel your order, we will serve notice to you in writing via fax, email, phone call, or posted mail of your successful cancellation.
We are a reseller to end user customers and do not accept orders from dealers (although in rare cases distributorships are sometimes allowed), exporters, wholesalers, or other customers who intend to resell the products and services which are offered on our site.
We make every effort to maintain the availability of our site. However, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.
Payment Terms and Sales Terms
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received according to the terms of credit extended to your organization. Terms are Net 30 upon credit approval.
We accept Discover, MasterCard, Visa, American Express, check, and PayPal for all invoice payments.
If you use a credit card to reconcile your account: You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
All payments must be in United States dollars. Billing address, e-mail, and phone information must be current and it is your organization’s responsibility to maintain the validity of this information. You agree to pay interest on all past-due sums at the highest rate allowed by law. We retain a security interest in the products and all proceeds thereof until the full purchase price therefore (including taxes and additional charges) has been paid.
Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below.
Changes in Products and Pricing
We are constantly updating and revising our offerings of products and services, and we may discontinue products and services at any time without notice. To the extent that we provide information on availability of products or services, you should not rely on such information, and we will not be liable for any lack of availability of products or services that you may order through our site.
All pricing for the products and services available on our site is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
Please note the posted shipping time frame is 3 days. The posted shipping time frame is contingent upon processing of your order. Orders placed after 4:00 PM EST may not be placed until the next day. The posted shipping time frame may also be delayed based upon availability from the manufacturer. Unless otherwise noted, most items ship within 3 business days.
We offer a variety of shipping options to meet your shipping needs. We use only premium carriers, such as FedEx and USPS, with various delivery options available for many items. You may contact us if you require overnight or expedited shipping, but we determine which carrier will deliver your products. Shipping charges if it applies are charged in US dollars. No C.O.D. orders can be accepted.
We require a signature for delivery of all orders. If we can confirm delivery of the order to the address provided, we will not refund any lost or stolen orders.
There may be occasional delays beyond the posted order processing time. If the delay is more than 6 business days, we will send you an e-mail message notifying you of the delay. These shipping terms are accepted by you by placing an order with us.
FREE SHIPPING applies to shipments in the 48 continental United States and may be limited to a minimum order size.
Advertising Disclaimer and Trademarks
The descriptions of products and services that are posted on our site are the representations of our suppliers. We are not responsible for the accuracy of such descriptions, nor are we responsible for typographical, pricing, product information, advertising or shipping errors.
In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.
All trademarks and registered trademarks relating to products and services available through our site are the sole property of their respective owners. Photographs if any, are provided courtesy of the respective manufacturers.
Warranty and Return Policy
Our responsibility for defects relating to the products and services available on our site is limited to the procedures described in our return policy set forth below. ALL PRODUCTS AND SERVICES AVAILABLE ON THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANT OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE PRODUCTS AND SERVICES AVAILABLE ON THIS SITE WILL MEET YOUR REQUIREMENTS; THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE; OR THE QUALITY OF ANY PRODUCTS OR SERVICES WILL MEET YOUR EXPECTATIONS. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS AND SERVICES THAT ARE NOT AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. IN NO EVENT SHALL LANE BUSINESS SYSTEMS, INC., SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS (COLLECTIVELY, OUR “AFFILIATES”) HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, FOR LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OR IN CONNECTION WITH THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS SITE. NO EMPLOYEE OR REPRESENTATIVE OF Lane Business Systems, Inc. IS AUTHORIZED TO MODIFY THIS LIMITATION.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE PROVIDERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR SITE), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES.
Service and Support
Most of the products and services available through our site are covered under the manufacturer’s warranty. If applicable, manufacturer’s warranties apply from the date of shipment. You understand that we do not operate or control the products or services offered by the manufacturers participating on our site, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under any warranty, repair, customer support or similar policies covering products and services that you may purchase through our site, although we will do our best to provide a suitable remedy when applicable and possible.
While we do not offer any warranties with respect to the products and services available through our site, we are committed to working with you to ensure that every product under warranty performs to the manufacturer’s specifications. We offer a (1) year return policy on items based on the manufacturer’s return policies. No returns will be accepted and all sales are final on closeout/clearance/special promotional items, et al. To return products, fill out our online return form and submit a return request. Follow the instructions provided to request a Return Merchandise Authorization (RMA) number. You will be notified about the status of your return request by email within three business days from the date of your request. NO returns of any type will be accepted without an RMA number. If a refund is made, it will be made in U.S. Dollars and no consideration will be given to any fluctuation in applicable exchanges rates that may occur between the time of purchase and the time any refund is credited.
To expedite the processing of your refund or credit, we ask that products be returned within 5 days of the date that we issue the RMA. All returned products MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty and registration cards, and other accessories and documentation provided by the manufacturer. All product must be unmarked and in excellent condition. You are responsible for shipping charges on returned items along with any restocking fee’s associated (usually 20% of the item’s purchase price); we will match your shipping method on your replacement or exchange item(s). You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
If your order arrives in a damaged condition, save the merchandise AND the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.
DEFECTIVE returns can be returned directly to us within 30 days - 2 years from the invoice date (depending on product or warranty type) for, at our discretion: credit, replacement, or exchange. Manufacturer restrictions do apply.
NON-DEFECTIVE returns can be accepted within 30 days from the invoice date for, at our discretion, credit or exchange. All NON-DEFECTIVE returns are subject to a 20% restocking fee. You may return product(s) for credit or exchange only if the sealed package containing the product(s) is unopened.
Some manufacturers do not accept returns of certain items for exchange, replacement or credit FOR ANY REASON
Questions regarding our warranty and return policies should be addressed via e-mail to
or by regular mail to
Lane Business Systems, Inc., 2204 Associate Drive,Ste A, Raleigh, NC 27603 Attention: Customer Service.
These policies remain your sole and exclusive rights with respect to return of products and services that you may purchase through our site.
Privacy and Customer Information
We are committed to protecting your privacy. To make your shopping experience more convenient, we gather some information pertaining to your order. We maintain the privacy of your information using security technologies and adhere to policies that prevent unauthorized use of your personal information.
At any time you may update your customer account information by contacting us via e-mail, phone, or fax.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and service available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
Agreement in Total
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto. These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with site is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.
Governing Law and Statute of Limitations
As this site is maintained electronically in the State of North Carolina, United States of America, and as it is a website that may be accessed from all 50 states, as well as from other countries around the world, and as each of these places has laws that may differ from those of North Carolina, by accessing this site both parties, namely Lane Business Systems, Inc. and you, agree that the statutes and laws of the State of North Carolina, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the North Carolina State Courts located in Wake County, North Carolina, and the United States District Court located in Wake County, North Carolina with respect to such matters.
Any cause of action brought by you against us or our Affiliates must be instituted with one (1) year after the cause of action arises or be deemed forever waived and barred.
We make no representation that the products and services available through our site are appropriate or available for use in locations outside of the United States, and accessing them from territories where such products and services are illegal or embargoed is prohibited.
Intellectual Property Right Information
Copyright © 2013 Lane Business Systems, Inc. All Rights Reserved.